Our policy lasts 15 days. If 15 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.
– To complete your return, we require a receipt or proof of purchase.
– Please do not send your purchase back without a Return Authorization, which can be obtained by contacting us at firstname.lastname@example.org
There are certain situations where only partial refunds are granted: (if applicable and at our discretion)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and returned to you as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to receive a Return Authorization.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: RSD Bikes. 284 Wildcat Rd, Toronto, ON. M3J 2N5 CANADA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We will not accept any returned products without a valid Return Authorization. The item will refused at the door and you shall be responsible for all shipping costs.