Question 1

Is it possible to speak to a human?

Accepted Answer

Call us at 416-773-0030
Email us at info@rsdbikes.com 
Chat with us: via the Drift Chat Line on the site

Question 2

How much assembly is required?

Accepted Answer

As stated in the Shop page under each product, there is around 50% assembly required. Each bike takes approximately 30min to 1 hour for an experienced mechanic. Assembly should not be attempted if you’ve never done it before. A bike that is not properly assembled could result in potential serious injuries. Take it to a shop near you. https://rsdbikes.com/assembly-requirements/

Question 3

Do Bikes, Frames or Forks really cost $100, $250 or $500?

Accepted Answer

No, the $100, $250 or $500 is a required deposit in order to secure a specific size, colour or build that is currently not in stock. The balance will be due prior to shipping. These amounts are labelled as Deposit or Pre-Order Deposit

Question 4

When do I pay the balance after i placed a pre-order?

Accepted Answer

Once the pre-order is placed and the deposit paid, there are no further actions needed from you. We will contact you 2-3 weeks prior to the scheduled delivery to confirm your shipping information as well as the details of your order. Once all is confirmed, we will send you an invoice for the balance. We DO NOT automatically charge the original card used for the deposit. The balance can be settled with the same or any other cards.

Question 5

After I placed a pre-order, can I pay down the balance before the bike/frame arrives?

Accepted Answer

yes, we accept partial payments to increase the amount of your deposit. The full balance has to be paid prior to shipping. should you wish to make additional partial deposits, please email us. info@rsdbikes.com and reference your order #

Question 6

Can your frames accept tapered forks?

Accepted Answer

Yes, all of our frames use 44mm Straight Head Tubes. That means that you can use any and all steer tubes styles and sizes. When the Headset is provided with the frame, it is for tapered steer tube forks.

Question 7

What headset do i need?

Accepted Answer

We use ZS44/28.6 Top (Zero Stack) and EC44/40 Bottom (External Cup). We also only use tapered steerer tube forks

Question 8

What are the crank specs for the Mayor?

Accepted Answer

BB shell is 100mm Threaded.
You need a 190/197mm rear spacing crank with a minimum 100mm clearance from the center of the BB to the inside clearance dimension of the crank arms. Minimum Q Factor is 220mm.
We recommend any of these Race Face 190/197mm cranks: Next SL, Next R, Turbine, Aeffect and Ride. Each of these crank will come with 2 x 11mm spacers.
SRAM cranks, even though 190/197mm DO NOT FIT. The Q Factor is too low and therefore the crank arms will not clear the stays.

Question 9

Do you have a size chart?

Accepted Answer

Yes, in 2 different places. One is located mid page on the Specs & Geometry Tab as a pull down menu. Just extend the (+) to see the Chart. The other is located at the bottom of the Geometry chart which is also mid page and locate the pull down menu (+) for the Geometry chart and choose your preferred standard: Imperial or Metric.

Question 10

What’s the biggest Tire/Rim combo I can use on:

Accepted Answer

Some tire/rim combo may differ from brand to brand and from year to year, so please use your discretion. These are only guidelines.

Mayor V3 / V4 / V5 – 26x5.05/100mm. 27.5x4.0/50mm, 29x3.0/50mm
MiddleChild V1 / V2 – 27.5x2.8/50mm, 29x2.6/50mm
Sergeant Ti – 27.5x3.5/50mm, 29x3.0/50mm
Sergeant AL V2 – 27.5x3.8/50mm, 29x2.4/35mm
Sergeant AL V3 – 27.5x4.0/50mm, 29x3.0/50mm
Big Chief – 29x2.8/50mm, 27.5x2.8/50mm
Catalyst – 700c 2.25/30mm or 27.5x2.6/40mm
Sheriff – 26x5.05/100mm, 27.5x4.0/50mm, 29x3.0/50mm

Question 11

What’s the longest fork I can use on:

Accepted Answer

Mayor V3 – 120mm
Mayor V4 – 120mm
MiddleChild – 150mm
Wildcat – 150mm
Sergeant Ti – 150mm
Sergeant AL V2 – 150mm
Sergeant AL V3 – 150mm
Big Chief – 140mm
Catalyst – 100mm
Sheriff – 120mm

Question 12

Does the Frame Only option also include the fork?

Accepted Answer

No, it doesn't. the Frame Only option is for the frame only

Question 13

Can I use a 142mm wheel inside a Boost 148mm Frames?

Accepted Answer

No, you can’t. You will void your warranty. No one makes sliders thick enough to accommodate the extra spacing. That being said, a lot of hub manufacturer offer a conversion kit. Check with them.

Question 14

What other shock will fit the Wildcat V2?

Accepted Answer

Rockshox Monarch RT, RL & RT3 in 200x51
Fox Float DPS, DPX2 & X2 in 7.875x2
Cane Creek DBair CS & IL in 200x50
Manitou McLoad in 200x50
DVO Topaz T3Air in 200x51
X-Fusion o2 Pro R, RL, RLR & RCX in 200x51
SR Suntour Edge R, RC, RLR, RLR8, LOR & LOR8 in 200x51 and Raidon R & LO in 200x51

Question 15

Can I customize my build?

Accepted Answer

Yes and No. We might have some parts in stock. Depends on availability. We only have access to other parts from the manufacturers we currently work with, It also all depends in their available stock. If it’s a brand we never worked with, then sorry, we can’t.

Question 16

Do you offer custom geometry?

Accepted Answer

No, we don’t. We designed each of our bikes from the ground up to be produced in large quantities, so we cannot accommodate single designs.

Question 17

What is your warranty?

Accepted Answer

The short answer is that we offer a Lifetime warranty for manufacturer’s defects on all of our frames to the original owners only. Make sure to register your frame here. See the full Warranty details here

Question 18

Is my warranty void if I drill my own Internal Dropper hole?

Accepted Answer

Yes, it will be voided. Each of our frames are tested as sold. If the frame is altered in anyway, it could compromise the strength of the frame and therefore void the warranty. See the full Warranty details here

Question 19

Can I convert my bike to an e-bike?

Accepted Answer

Conversion to e-bike, regardless of the system, will void your warranty.

Question 20

Do you ship to Canada or the U.S.?

Accepted Answer

Yes, we are located in Toronto, ON. CANADA and that’s where everything ships from. See shipping conditions on the Shop page. If you are located outside Canada’s 10 Provinces or the U.S. Lower 48 States, email us for a quote: info@rsdbikes.com

Question 21

Do you ship Worldwide?

Accepted Answer

Yes, we can BUT it can be very expensive to ship from Canada. That being said, we just recently negotiated better shipping rates to Western Europe. It will be a soft launch for now. If all goes well, we can negotiate better rates for everywhere else. Email us for a quote: info@rsdbikes.com

Question 22

Do you have a Distributor in my country?

Accepted Answer

Only in Philippines for now Biciclepath. bikes@bicicletaph.com
We welcome any other Distributor inquiries. Email us for more info: info@rsdbikes.com

Question 23

Can i pick-up if i am local? And Is there a discount

Accepted Answer

Yes, you can pick up your new bike or frame from our office. We will deduct the shipping cost, if it's already included, from the total price.

Question 24

If i pick up my bike locally, can it be assembled?

Accepted Answer

Absolutely. We can assemble your bike for $250.00 CAD. It generally takes 24 hours

FAQ