Frequently Asked Questions
Yes, there are many ways to get in touch with us:
- Call us at 416-773-0030
- Email us at email@example.com
- Chat with us: via the Drift Chat Line on the site
As stated in the Shop page under each product, there is around 50% assembly required. Each bike takes approximately 30min for an experienced mechanic. Assembly should not be attempted if you’ve never done it before. A bike that is not properly assembled could result in potential serious injuries. Take it to a shop near you.
No, the $100, $250 or $500 is a required deposit in order to secure a specific size, colour or build that is currently not in stock. The balance will be due prior to shipping. These amounts are labelled as Deposit or Pre-Order Deposit
Yes, all of our frames use 44mm Straight Head Tubes. That means that you can use any and all steer tubes styles and sizes. When the Headset is provided with the frame, it is for tapered steer tube forks.
Yes, in 2 different places. One is located mid page on the Specs & Geometry Tab as a pull down menu. Just extend the (+) to see the Chart. The other is located at the bottom of the Geometry chart which is also mid page and locate the pull down menu (+) for the Geometry chart and choose your preferred standard: Imperial or Metric.
- Mayor V3 – 26×5.05/100mm. 27.5×4.0/50mm, 29×3.0/50mm
- Mayor V4 – 5.05+/100mm, 27.5×4.5+/50mm, 29×3.0+/50mm
- MiddleChild – 27.5×2.8/50mm, 29×2.6/50mm
- Sergeant Ti – 27.5×3.5/50mm, 29×3.0/50mm
- Sergeant AL V2 – 27.5×3.8/50mm, 29×2.4/35mm
- Sergeant AL V3 – 27.5×4.0/50mm, 29×3.0/50mm
- Big Chief – 29×2.8/50mm, 27.5×2.8/50mm
- Catalyst – 700c 2.25/30mm or 27.5×2.6/40mm
- Sheriff – 26×5.05/100mm, 27.5×4.0/50mm, 29×3.0/50mm
- Mayor V3 – 120mm
- Mayor V4 – 120mm
- MiddleChild – 160mm
- Wildcat – 160mm
- Sergeant Ti – 150mm
- Sergeant AL V2 – 150mm
- Sergeant AL V3 – 150mm
- Big Chief – 140mm
- Catalyst – 100mm
- Sheriff – 120mm
No, it doesn’t. the Frame Only option is for the frame only
No, you can’t. You will void your warranty. No one makes sliders thick enough to accommodate the extra spacing. That being said, a lot of hub manufacturer offer a conversion kit. Check with them.
Yes and No. We might have some parts in stock. Depends on availability. We only have access to other parts from the manufacturers we currently work with, It also all depends in their available stock. If it’s a brand we never worked with, then sorry, we can’t.
No, we don’t. We designed each of our bikes from the ground up to be produced in large quantities, so we cannot accommodate single designs.
Yes, it will be voided. Each of our frames are tested as sold. If the frame is altered in anyway, it could compromise the strength of the frame and therefore void the warranty. See the full Warranty details here
Yes, you don’t need a PayPal account to order. You can just opt-out when asked to Sign-In and continue as Guest. At which time, you can use your Credit Card. We can also process your order manually. If needed, call us: 416-773-0030
Yes, we are located in Toronto, ON. CANADA and that’s where everything ships from. See shipping conditions on the Shop page. If you are located outside Canada’s 10 Provinces or the U.S. Lower 48 States, email us for a quote: firstname.lastname@example.org
Yes, we can BUT it can be very expensive to ship from Canada. That being said, we just recently negotiated better shipping rates to Western Europe. It will be a soft launch for now. If all goes well, we can negotiate better rates for everywhere else. Email us for a quote: email@example.com
Yes, you can pick up your new bike or frame from our office. We will deduct the shipping cost from the total price, if they are included.
Absolutely. We can assemble your bike for $150.00 CAD. It generally takes 24 hours