
FAQ
Call us at 416-773-0030
Email us at info@rsdbikes.com
Chat with us: via the Drift Chat Line on the site
As stated in the Shop page under each product, there is around 50% assembly required. Each bike takes approximately 30min to 1 hour for an experienced mechanic. Assembly should not be attempted if you’ve never done it before. A bike that is not properly assembled could result in potential serious injuries. Take it to a shop near you. https://rsdbikes.com/assembly-requirements/
Once the pre-order is placed and the deposit paid, there are no further actions needed from you. We will contact you 2-3 weeks prior to the scheduled delivery to confirm your shipping information as well as the details of your order. Once all is confirmed, we will send you an invoice for the balance. We DO NOT automatically charge the original card used for the deposit. The balance can be settled with the same or any other cards.
BB shell is 100mm Threaded.
You need a 190/197mm rear spacing crank with a minimum 100mm clearance from the center of the BB to the inside clearance dimension of the crank arms. Minimum Q Factor is 220mm.
We recommend any of these Race Face 190/197mm cranks: Next SL, Next R, Turbine, Aeffect and Ride. Each of these crank will come with 2 x 11mm spacers.
SRAM cranks, even though 190/197mm DO NOT FIT. The Q Factor is too low and therefore the crank arms will not clear the stays.
Yes, in 2 different places. One is located mid page on the Specs & Geometry Tab as a pull down menu. Just extend the (+) to see the Chart. The other is located at the bottom of the Geometry chart which is also mid page and locate the pull down menu (+) for the Geometry chart and choose your preferred standard: Imperial or Metric.
Some tire/rim combo may differ from brand to brand and from year to year, so please use your discretion. These are only guidelines.
Mayor V3 / V4 / V5 – 26x5.05/100mm. 27.5x4.0/50mm, 29x3.0/50mm
MiddleChild V1 / V2 – 27.5x2.8/50mm, 29x2.6/50mm
Sergeant Ti – 27.5x3.5/50mm, 29x3.0/50mm
Sergeant AL V2 – 27.5x3.8/50mm, 29x2.4/35mm
Sergeant AL V3 – 27.5x4.0/50mm, 29x3.0/50mm
Big Chief – 29x2.8/50mm, 27.5x2.8/50mm
Catalyst – 700c 2.25/30mm or 27.5x2.6/40mm
Sheriff – 26x5.05/100mm, 27.5x4.0/50mm, 29x3.0/50mm
Yes, it will be voided. Each of our frames are tested as sold. If the frame is altered in anyway, it could compromise the strength of the frame and therefore void the warranty. See the full Warranty details here
Yes, we are located in Toronto, ON. CANADA and that’s where everything ships from. See shipping conditions on the Shop page. If you are located outside Canada’s 10 Provinces or the U.S. Lower 48 States, email us for a quote: info@rsdbikes.com
Yes, we can BUT it can be very expensive to ship from Canada. That being said, we just recently negotiated better shipping rates to Western Europe. It will be a soft launch for now. If all goes well, we can negotiate better rates for everywhere else. Email us for a quote: info@rsdbikes.com
Only in Philippines for now Biciclepath. bikes@bicicletaph.com
We welcome any other Distributor inquiries. Email us for more info: info@rsdbikes.com